My BER is committed to protecting your privacy and securing your information. To insurer the security, disclosure, and accuracy of your information, we have put in place appropriate procedures to safeguard and secure the information we collect.

Topics:

Table of Contents
1) What data do we collect? 2
2) How do we collect your data? 2
3) How will we use your data? 2
4) How long do we store your data? 2
5) Marketing 3
6) What are your data protection rights? 3
7) Privacy policies of other websites 3
8) Changes to our privacy policies 3
9) How to contact us 4
10) How to contact the appropriate authorities 4

























1) What data do we collect?
My BER collects the following data when you use our website or communicate with us by phone, email, letter or social media platforms:
• Name
• Address (billing & supply)
• Telephone numbers
• Email addresses
• Secondary contact details
• Personal requirements and lifestyle, including details of any vulnerabilities and if you are a home owner or renter.
• Energy usage
• Payment information
• MPRN number
• IP Address and content viewed
• Permissions (for example, we will record if you have consented to marketing)
• Necessary details required by SEAI

2) How do we collect your data?
You directly provide My BER with most of the data we collect. We collect data and process data when you:
• Register online, place an order or enquiry for services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browsers cookies.

3) How will we use your data?
Our Company collects your data so that we can.
• Generating proposals and quotations. My BER. utilise 3rd party web based software (DEAP) to calculate and publish your BER cerification.
• Process your order, manage your account


4) How long do we store your data?
My BER may retain your personal information for a period of time that is dependent on the purposes for which we use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. We will retain your data for no longer than is necessary for the purpose in which it was collected.

5) Marketing
My BER would like to send you information about our products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.

We may use third parties to send marketing information from time to time. Marketing may include but not limited to social media news feeds, digital advertisements, search engine result pages or other websites. Your data may be used to profile you with marketing offers that may be relevant to you.

You have the right at any time to stop My BER from contacting you for marketing purposes.

6) What are your data protection rights?
My BER would like to make sure you are fully aware of all your data protection rights. Every user is entitles to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request My BER correct any information you believe to be inaccurate. You also have the right to request My BER to complete information you believe to be incomplete.
• The right to erasure – you have the right to request that My BER erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that My BER restrict the processing of your data, under certain conditions.
• The right to object to processing – You have the right to object to My BER processing of your personal date, under certain conditions.
• The right to data portability – You have the right to request that My BER transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, We have one month to respond to you. If you would like to exercise any of these rights, please contact us at graham@my-ber.ie

7) Privacy policies of other websites
My Power’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should also read their privacy policy.


8) Changes to our privacy policies
We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 16th of May 2023.

9) How to contact us
If you have any questions about My BER’s privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us at graham@my-ber.ie

10) How to contact the appropriate authorities
Should you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manor, you may contact the Data Protection Commissioner at:

Dublin Office;
21 Fitzwilliam Square Dublin 2 D02 RD28

Portarlington Office;
Canal House Station Road Portarlington Co. Laois R32 AP23.